Refund policy

Lush Crown Wigs — Refund & Return Policy

Last updated: 10 October 2026

At Lush Crown Wigs, customer satisfaction is important to us. Please read our refund and return policy before placing your order.

1. Returns and Exchanges

Due to the personal nature of wigs and hair products, we do not accept returns or exchanges for change of mind once a wig has been worn, installed, styled, washed, or altered.

If you receive an incorrect, damaged, or defective product, please contact us so we can assist you with a suitable resolution.

2. Hygiene and Hair Products

For hygiene reasons, wigs must be unused, unwashed, uninstalled, and in their original condition to be considered for a return where permitted by law.

Products with removed hygiene seals, signs of wear, styling, or alterations may not qualify for a change-of-mind return. This does not affect your legal rights regarding defective or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If your wig arrives damaged, defective, or different from what you ordered, contact us as soon as possible.

Please include:

Your order number.
A description of the issue.
Clear photographs or videos showing the problem.

We will assess your claim and arrange an appropriate solution in accordance with applicable consumer protection laws.

4. Refund Eligibility

Refunds may be provided where required by law, including for qualifying defective, unsafe, or incorrectly supplied products.

Approved refunds will be processed through the original payment method where possible. The time it takes for the funds to appear in your account may depend on your payment provider.

5. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests may not be accommodated once an order has been processed, dispatched, or shipped by our supplier.

Your statutory cancellation and refund rights remain unaffected.

6. Return Shipping

Where a return is approved, we will provide instructions on how to return the item.

Responsibility for return shipping costs will depend on the reason for the return and applicable law. Customers will not be charged return costs where the law requires Lush Crown Wigs to cover them.

7. Consumer Rights

Nothing in this policy excludes or limits any rights you may have under South African consumer protection laws, including the Consumer Protection Act and applicable electronic commerce legislation.