Terms of service

Lush Crown Wigs — Terms of Service

Last updated: 10 October 2026

Welcome to Lush Crown Wigs. These Terms of Service govern your use of our website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to these terms, subject to your rights under applicable law.

1. Eligibility and Website Use

By using this website, you confirm that you are legally able to enter into a purchase agreement or have the required consent and assistance from a parent or legal guardian where applicable.

You agree not to use our website for unlawful purposes, interfere with its operation, or attempt to compromise its security.

2. Products and Descriptions

We aim to display our wigs and hair products as accurately as possible. Product descriptions, images, colours, lengths, materials, and other specifications are provided to help you make an informed purchasing decision.

Actual colours and appearance may vary slightly due to lighting, photography, and screen settings.

We do not guarantee characteristics that are not expressly stated in the relevant product description. All products supplied must nevertheless comply with applicable consumer protection laws.

3. Pricing and Payments

All prices will be displayed in the applicable currency before checkout.

You are responsible for reviewing your order, selected product options, delivery details, and final total before completing payment.

Orders are subject to successful payment confirmation. We reserve the right to investigate suspected fraudulent transactions and to take lawful action where necessary.

If a pricing or listing error is discovered, we will address it in accordance with applicable law and communicate with affected customers as appropriate.

4. Orders and Availability

Submitting an order constitutes an offer to purchase the selected products. An order confirmation acknowledges receipt of your order but does not necessarily confirm that the order has been dispatched.

If a product becomes unavailable or we cannot fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where required.

We may decline or cancel orders where legally justified, including suspected fraud or genuine fulfilment issues. Customers will be informed where appropriate.

5. Shipping and Delivery

Delivery estimates, shipping charges, and available delivery destinations are communicated through our website or customer service channels.

Delivery times may vary due to product availability, courier operations, and other circumstances.

We will take reasonable steps to fulfil orders within the agreed or legally required timeframe. Nothing in these terms removes our responsibilities under applicable consumer protection laws.

Please refer to our Shipping Policy for additional information.

6. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund and Return Policy and applicable South African law.

Hygiene-related restrictions may apply to wigs and hair products, but they do not remove any statutory rights that customers may have.

Please review our Refund and Return Policy before placing an order.

7. Intellectual Property

The Lush Crown Wigs brand, original website content, logos, graphics, and marketing materials may not be copied, reproduced, distributed, or used commercially without permission, except where permitted by law.

Third-party trademarks and other intellectual property remain the property of their respective owners.

8. Privacy and Personal Information

We collect and process customer information as needed to operate our store, process payments, fulfil orders, communicate with customers, and provide customer support.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws, including the Protection of Personal Information Act (POPIA), where applicable.

Payment information is handled through the relevant payment processing services. Customers should consult our Privacy Policy for further details.

9. Website Availability

We aim to keep our website available and functioning properly. However, temporary interruptions may occur due to maintenance, technical problems, or circumstances beyond our reasonable control.

We do not guarantee uninterrupted or error-free website access.

10. Limitation of Liability

To the extent permitted by law, Lush Crown Wigs is not responsible for losses arising from improper use of products, inaccurate information supplied by customers, or events beyond our reasonable control.

Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including applicable consumer rights and remedies.

11. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes to our business, website, or legal obligations.

The latest version will be published on our website with its updated date. Changes will not unlawfully remove rights that have already accrued to customers.